FAQ

  • What do you offer?

    We offer a complete luxury gifting service. This includes sourcing thoughtful, high-quality gifts, coordinating presentation and delivery, and managing all post-gift support when needed. Whether it involves activating an experience or assisting a recipient directly, every detail is handled with care.

  • How does the process work?

    You begin by sharing a few essentials: the occasion, the number of recipients, your timeline, and your budget. We then provide a brief intake to guide the curation. After that, you receive a proposal with initial concepts and a service quote. Once approved, we take care of the entire process from sourcing to delivery.

  • How far in advance should I reach out?

    For most projects, we recommend reaching out at least seven to ten days in advance. For custom or multi-recipient gifts, three weeks is ideal. We can occasionally accommodate shorter timelines for returning clients, depending on availability.

  • Do you only work with clients in San Francisco?

    While we are based in San Francisco and work closely with local clients, we also support individuals and teams throughout the U.S.

  • Do you offer gifting for companies or groups?

    Yes. We work with venture firms, executive teams, private clients, and more. Whether welcoming a new LP, acknowledging a founder’s milestone, or expressing something personal without excess.

  • Do you offer refunds or exchanges?

    Once the agreement is confirmed, our service fee is non-refundable. If a gift needs to be exchanged due to sizing or a specific preference, we’ll speak directly with the recipient when appropriate. While exchanges depend on the item and vendor, we’ll handle what we can and offer thoughtful alternatives when needed.