FAQ
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What do you offer?
We offer a complete luxury gifting service. This includes sourcing thoughtful, high-quality gifts, coordinating presentation and delivery, and managing all post-gift support when needed. Whether it involves activating an experience or assisting a recipient directly, every detail is handled with care.
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How does the process work?
You begin by sharing a few essentials: the occasion, the number of recipients, your timeline, and your budget. We then provide a brief intake to guide the curation. After that, you receive a proposal with initial concepts and a service quote. Once approved, we take care of the entire process from sourcing to delivery.
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How far in advance should I reach out?
For most projects, we recommend reaching out at least seven to ten days in advance. For custom or multi-recipient gifts, three weeks is ideal. We can occasionally accommodate shorter timelines for returning clients, depending on availability.
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Do you only work with clients in San Francisco?
While we are based in San Francisco and work closely with local clients, we also support individuals and teams throughout the U.S.
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Do you offer gifting for companies or groups?
Yes. We work with venture firms, executive teams, private clients, and more. Whether welcoming a new LP, acknowledging a founder’s milestone, or expressing something personal without excess.
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Do you offer refunds or exchanges?
Once the agreement is confirmed, our service fee is non-refundable. If a gift needs to be exchanged due to sizing or a specific preference, we’ll speak directly with the recipient when appropriate. While exchanges depend on the item and vendor, we’ll handle what we can and offer thoughtful alternatives when needed.